Last Updated: August 2026
At NikkiMarket, we’re committed to providing quality home essentials and kitchen products. If something isn’t right with your order, we’re here to help.
Please contact us within 7 days of receiving your order if:
Requests submitted after 7 days may not be eligible for return.
We may approve a return, replacement, repair, store credit, or refund when:
To help us assess your request, we may ask for clear photos or videos of:
To qualify for a return:
✓ Item must be unused (unless tested only to verify a defect)
✓ Original packaging must be included
✓ All manuals, accessories, cords and attachments must be returned
✓ Proof of purchase is required
Returns may be declined if the item:
Please contact NikkiMarket before sending any item back.
Returns sent without prior approval may not be accepted.
We’ll provide the correct return instructions once your request has been reviewed.
Original shipping charges are non-refundable.
Customers are responsible for return shipping unless:
We recommend using a trackable shipping service. NikkiMarket isn’t responsible for returns lost during transit.
After receiving your return, we’ll inspect the item.
Depending on the findings, we may provide:
If accessories, manuals, packaging or components are missing, their value may be deducted from the refund.
Cleaning or restocking fees may also apply when necessary.
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Shipping charges, payment processing fees, customs duties and similar third-party fees are non-refundable unless the return resulted from our error.
Exchanges depend on product availability.
If your requested replacement is unavailable, we may offer:
The following items aren’t eligible for return:
Orders may only be cancelled before processing or shipment begins.
Customized products, pre-orders and supplier special orders may not be refundable once they’ve been placed with the supplier.
Please inspect your package immediately upon delivery.
If the package appears damaged:
Warranty claims are handled separately from this Return Policy.
Warranty coverage does not include:
To request a return, exchange or refund, please provide:
Please note: Submitting a request doesn’t automatically guarantee approval. Every request is reviewed according to this policy.